Contact Us

We're Here to Help

Have a question about a product, sizing, an existing order, shipping, or a return? The ELVIF customer support team is here to assist you.

Customer Support

Email: support@elvif.store
Phone: +1 (713) 622-3667

Business Contact Address:
ELVIF
4715 Westheimer Rd
Houston, TX 77027
USA

How to Contact Us

For order-related inquiries, please include your order number in your email. If you are reporting a damaged, defective, or incorrect item, include clear photos when possible.

For payment-related questions, do not send complete payment card numbers, passwords, or security codes.

Response Time

We aim to respond to customer inquiries within 1–2 business days. Response times may vary during holidays and periods of high demand.

This is our target response time, not a guarantee of resolution within that period.

Returns and Refunds

Please contact us before returning a product so we can provide the appropriate instructions and return address. Review our Refund & Return Policy for eligibility requirements.

Frequently Asked Questions

For quick answers about orders, shipping, payments, and returns, please visit our FAQ page.

Thank you for shopping with ELVIF.

Customer Support Email: support@elvif.store

Where can I find your policies?

Visit the relevant pages on our website for our Privacy Policy, Refund & Return Policy, Terms of Service, Shipping Policy, Payment Policy, and Legal Notice.

Still have a question? Contact support@elvif.store. We will be happy to help.