Privacy Policy

Last Updated: October 19, 2026

ELVIF (“we,” “our,” or “us”) operates an online footwear store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact our customer support team.

1. Information We Collect

We may collect the following categories of information:

·         Contact information: Name, billing address, shipping address, email address, and telephone number.

·         Order information: Products purchased, order history, transaction details, and delivery information.

·         Payment information: Payment processing details handled by our payment service providers. We do not intentionally store complete payment card numbers or security codes on our own systems.

·         Device and usage information: IP address, browser type, device information, cookies, pages viewed, and interactions with our website.

·         Customer communications: Information you provide when contacting us about orders, returns, or other inquiries.

2. How We Use Your Information

We may use your information to:

·         Process, fulfill, and deliver orders.

·         Accept payments and prevent fraudulent transactions.

·         Provide order confirmations, shipping updates, and customer support.

·         Process eligible returns, exchanges, and refunds.

·         Improve our website, products, and shopping experience.

·         Send marketing communications where permitted by law and subject to your preferences.

·         Comply with legal obligations and enforce our policies.

3. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify and other service providers may process information to support checkout, payment processing, website analytics, fraud prevention, customer communications, and order fulfillment.

We may share necessary information with shipping carriers, dropshipping suppliers, payment processors, analytics providers, and other service providers to operate our business.

We do not sell personal information for money. Depending on applicable law and the services we use, certain advertising or analytics activities may qualify as sharing or targeted advertising. Where required, you may exercise applicable opt-out rights.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, analyze website traffic, and support advertising.

You can manage cookies through your browser and, where available, our website's privacy settings. Disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations. Retention periods depend on the type of information and applicable requirements.

6. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

·         Request access to personal information we hold about you.

·         Request correction or deletion of certain information.

·         Obtain a copy of certain information.

·   Opt out of certain targeted advertising, sale, or sharing activities where applicable.

·         Withdraw consent where processing is based on consent.

·         Appeal certain privacy decisions where the law provides that right.

To submit a privacy request, contact support@elvif.store. We may need to verify your identity before processing your request.

7. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Even if you opt out of marketing, we may still send