Refund policy

Refund & Return Policy

Last Updated: October 19, 2026

At ELVIF, we want you to feel confident when shopping for footwear. This policy explains how to request a return, exchange, or refund.

1. Return Eligibility

You may request a return within 30 days of delivery, provided that:

· The shoes are unworn, unused, and in their original condition.

· The original shoe box, packaging, and included accessories are intact.

· You provide your order number or proof of purchase.

Shoes worn outdoors, damaged through use, or returned without required packaging may not qualify for a change-of-mind return, subject to applicable law.

Items that are defective, damaged on arrival, incorrectly shipped, or otherwise eligible for a remedy under applicable law will be handled according to your legal rights.

2. How to Request a Return

Before sending an item back:

1. Email support@elvif.store with your order number and reason for the return.

2. Include clear photos if the product arrived damaged, defective, or incorrect.

3. Wait for our return instructions and confirmation of the appropriate return address.

4. Package the item securely and follow the instructions provided.

Please do not send a return to our business address unless we specifically confirm that it is the correct return location. Our fulfillment or supplier arrangements may require a different return address.

3. Return Shipping Costs

For a change-of-mind return, the customer is responsible for return shipping unless we state otherwise in writing.

If an item is defective, damaged on arrival, or incorrectly shipped, contact us before returning it. We will review the issue and explain the available remedy, including applicable return-shipping arrangements.

Original shipping charges and any other charges will be handled in accordance with the disclosed terms and applicable law.

4. Refunds

After we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will generally be submitted to your original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the credit.

If your refund has not appeared after the expected processing period, contact support@elvif.store.

5. Exchanges

If you need a different size or product, contact us before returning your order. Exchanges are subject to stock availability and supplier arrangements. If an exchange cannot be arranged, we may offer an eligible return and refund instead.

6. Damaged, Defective, or Incorrect Items

Please contact us within 7 days of delivery when possible, providing your order number, a description of the issue, and photos.

We will review the issue and determine an appropriate remedy, such as a replacement, exchange, or refund, as required by our policy and applicable law. This reporting period does not limit any non-waivable consumer rights.

7. Lost or Undelivered Orders

If your order appears lost or has not arrived within the stated delivery timeframe, contact us at support@elvif.store. We will investigate the shipment and work with the relevant carrier or fulfillment provider.

Where required by law, we will offer cancellation and a refund if an order cannot be shipped or delivered within the applicable timeframe.