Shipping policy

Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping at ELVIF. This Shipping Policy explains how we process and deliver footwear orders.

1. Shipping Destinations

We currently intend to serve customers within the United States. Available destinations and shipping options will be displayed at checkout. If a location is not supported by our shipping providers, we may be unable to accept the order.

2. Order Processing

Orders are processed after payment authorization and order verification.

Our estimated order-processing time is 1–3 business days. Processing may take longer during holidays, sales events, supplier disruptions, or periods of unusually high demand.

Business days generally exclude weekends and applicable public holidays.

3. Estimated Delivery Times

For eligible U.S. destinations, our proposed standard shipping estimate is 5–10 business days after dispatch.

These are estimates, not guaranteed delivery dates. Actual delivery times depend on the product, supplier location, destination, carrier, and other circumstances.

Please confirm that these estimates are achievable with your suppliers before publishing this policy.

4. Shipping Costs

Shipping charges, if any, will be shown at checkout before you complete your purchase. Any free-shipping offer will be subject to the conditions disclosed with that offer.

5. Tracking Information

When tracking is available, we will provide tracking information by email after the order has been dispatched. Tracking information may take some time to become active.

Please allow a reasonable period for carrier systems to update.

6. Dropshipping and Fulfillment

ELVIF may work with third-party suppliers and fulfillment partners to prepare and ship orders. Depending on the product and supplier, packages may ship from different fulfillment locations.

We aim to provide accurate product and delivery information and will address shipping problems in accordance with our policies and applicable law.

7. Delays and Undelivered Orders

Delivery may be affected by weather, carrier disruptions, incorrect addresses, customs processing where applicable, or supplier delays.

If we cannot ship within the promised timeframe, we will notify you and provide the options required by applicable law, including the opportunity to cancel and receive a refund when required.

If your order has not arrived within the expected delivery window, email support@elvif.store with your order number.

8. Incorrect Shipping Addresses

Customers should carefully review their shipping address before placing an order. Contact us immediately if you notice an error.

We will attempt to correct an address before dispatch when possible, but changes cannot be guaranteed after fulfillment has started. If a package is returned because of an incorrect or incomplete address, contact us to discuss available options.

9. Lost, Stolen, or Damaged Packages

We will review the available tracking and delivery information and work with the carrier or fulfillment partner to investigate. Any available remedy will be handled in accordance with applicable law and our Refund & Return Policy.